Japan Awaits Travel Service Fee Schedule

Service Information

Japan Awaits Travel Service Fee Schedule

This fee schedule applies to travel services provided by Japan Awaits to direct customers and travel agency clients, unless otherwise specified in the applicable quotation, booking confirmation, cancellation policy, supplier conditions, product-specific terms, or written agreement.

1. Consultation Fees

Service Type	Fee
Multi-Day Tour Consultation	JPY 2,500 per request
Single-Day Tour Consultation	No charge

2. Planning and Handling Fees

Service Type	Fee
Multi-Day Tour	5% of the total tour fee
Single-Day Tour — Custom Itinerary Fee	15% of the total tour cost

For Multi-Day Tours, the 5% planning and handling fee becomes non-refundable once payment has been completed.

For Single-Day Tours, once Japan Awaits has issued the Custom Itinerary Sheet, 15% of the total tour cost becomes non-refundable in the event of cancellation.

Where the Standard Cancellation Policy applies to a Single-Day Tour, the relevant cancellation charge will take precedence over the 15% Custom Itinerary Fee.

3. Multi-Day Tour Amendment Handling Fees

For confirmed Multi-Day Tour bookings, amendment handling fees are determined based on the date Japan Awaits receives the written amendment request.

Amendment Timing	Amendment Type	JA Handling Fee	General Treatment
More than 6 calendar months before the first service date	Any eligible amendment	JPY 0	No Japan Awaits amendment handling fee. Supplier charges, non-refundable costs, and price differences may still apply.
6 calendar months to 46 days before the first service date	Minor Amendment	JPY 2,200 tax included per request	Applies to limited changes that do not materially restructure the itinerary.
6 calendar months to 46 days before the first service date	Major Amendment	JPY 7,000 tax included per request	Applies to material changes requiring significant re-planning, rebooking, or supplier coordination.
45 days or less before the first service date	Late Minor Amendment	JPY 3,500 tax included per request	May be accepted subject to availability, supplier conditions, and operational feasibility.
45 days or less before the first service date	Major / Structural Change	Cancellation and rebooking treatment may apply	Major structural changes will not normally be processed under the standard amendment fee where confirmed services must be cancelled and substantially rebuilt.

Amendment Classification

Classification	Examples
Minor Amendment	Changing or removing one activity or attraction; changing one restaurant reservation; adjusting the time of one confirmed service; changing a meeting point; changing a pickup or drop-off location within a reasonable distance; or another limited single-service adjustment that does not materially affect the overall itinerary.
Major Amendment	Hotel or accommodation changes requiring rebooking; material changes to the number of guests; tour date or duration changes; adding, removing, or changing a destination city; route changes; material private transportation or vehicle-category changes; guide requirement or language changes; or significant itinerary restructuring.
Major / Structural Change Within 45 Days	Hotel and accommodation replacement; tour-date changes; destination removal or replacement; substantial route changes; major transportation restructuring; material guest-number changes; or any change requiring significant confirmed arrangements to be cancelled and substantially rebuilt.

Application Rules

Amendment Handling Fees apply per consolidated amendment request, not per individual line item.
A consolidated amendment request means changes submitted together in one written submission.
If one request contains both Minor and Major changes, only the Major Amendment Fee applies.
Additional changes submitted after Japan Awaits has begun processing a previous request may be treated as a new amendment request and may incur a separate fee.
All supplier cancellation fees, amendment penalties, non-refundable deposits, ticket reissue costs, additional transportation or guide costs, and any increase in the revised itinerary price are separate from the Japan Awaits Amendment Handling Fee.
Japan Awaits may accept or decline any amendment based on availability, supplier conditions, timing, booking terms, and operational feasibility.
Where a requested amendment requires an existing confirmed service to be cancelled and replaced, applicable supplier cancellation charges and other non-refundable costs for the affected service will apply.
If a requested amendment materially alters the overall booking or requires most existing arrangements to be cancelled and rebuilt, Japan Awaits may treat the original booking as cancelled and require a new booking under the applicable cancellation terms.

Booking Fee vs. Amendment Fee Clarification

The 5% non-refundable planning and handling fee for Multi-Day Tour bookings covers the initial itinerary planning, booking preparation, and administrative work associated with the original confirmed arrangements.

Amendment Handling Fees are separate charges that apply only when the Agency or Client requests changes to a confirmed itinerary within six (6) calendar months of the first service date.

These fees cover the additional planning, administrative work, itinerary revision, supplier communication, coordination, and, where applicable, emergency coordination required to review and process the amendment.

Japan Awaits will not charge an additional internal administration or emergency coordination fee for the same amendment request.

Supplier cancellation fees, amendment penalties, non-refundable costs, ticket reissue charges, additional transportation or guide costs, and any increase in the revised itinerary price are separate and will be charged in addition to the applicable Japan Awaits Amendment Handling Fee.

4. Additional Charges

The following costs may be charged separately where incurred:

Charge Type	Treatment
Supplier amendment or cancellation fees	Actual amount
Non-refundable supplier costs or deposits	Actual amount
Ticket reissue charges	Actual amount
Fare or rate differences	Actual amount
Additional guide, vehicle, accommodation, transportation, or other service costs	Actual amount
Bank transfer, payment processing, or currency conversion charges	Actual amount

All fees and charges are subject to the applicable quotation, booking confirmation, cancellation policy, supplier conditions, product-specific terms, and any written agreement issued by Japan Awaits.